The IGTO has written a thought leadership article for Charted Accountants Australia and New Zealand (CAANZ) highlighting the important role that tax complaints can play in improving the administration of the tax system. The article also examines some aspects of the Australian Taxation Office’s new charter – Our Charter.

The article has been published on the CAANZ website and is accessible here: Tax complaints can assist to improve tax administration | CA ANZ (charteredaccountantsanz.com)