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Click here if you have received a letter from the ATO titled "Act now or your tax debt will be reported to credit reporting bureaus"

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Scam Alert! Click here to find out more about protecting yourself against tax scams.

We may be unable to assist you with JobKeeper Payment scheme disputes as payments will cease on 31 March 2022. Click here for more information

Latest news

Quarterly Reporting Pack released

We have published Quarterly Reporting Pack for Q2 2021-2022. It provides progressive updates against the latest IGTO Corporate Pan.

Three new review investigations announced

We have announced three new review investigations that will be progressed through 2022. Full terms of reference and details on how to lodge a submission are available here.

History of the Taxpayer's Charter

Read our thought-leadership paper on the history and development of the Taxpayers’ Charter.

Tax and Super Australia interviews IGTO

Listen to the podcast or read the article of the IGTO’s interview with Tax and Super Australia.

IGTO releases report of investigation into effectiveness of ATO communications of taxpayer rights

Read the full report of the IGTO’s investigation into the effectiveness of ATO communications of taxpayer rights to complain, review and appeal. The IGTO has made 6 recommendations to the ATO for improvement.

IGTO releases JobKeeper Enrolment Deferral report

We have published the report of our investigations into the ATO’s administration of JobKeeper enrolment deferrals.

What We Did To Help

Case Study – First Home Super Saver (FHSS) scheme

A complainant raised concerns that the ATO had unreasonably withheld amounts released by her superannuation fund under the FHSS scheme.

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Case Study – GST Refund

The complainant had raised concern regarding the ATO’s decision to retain his GST refund as he had multiple outstanding BAS lodgements.

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Case Study – Deceased estate

The complainant was not able to finalise her daughters estate with the ATO

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Case Study – Early Release of Superannuation

A complainant approached the IGTO concerned the ATO had rejected their application without appropriately considering their situation.

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Case Study – JobKeeper

The complainant raised concerns about the advice the ATO provided him regarding JobKeeper

Find out more

Acknowledgement of Country

The Inspector-General of Taxation and Taxation Ombudsman acknowledges the Traditional Owners and Custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. We recognise the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples. We pay our respects to the people and their Elders past, present and emerging.