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Case Study – First Home Super Saver (FHSS) scheme

A complainant raised concerns that the ATO had unreasonably withheld amounts released by her superannuation fund under the FHSS scheme.

Case Study – GST Refund

The complainant had raised concern regarding the ATO’s decision to retain his GST refund as he had multiple outstanding BAS lodgements.

Case Study – Deceased estate

The complainant was not able to finalise her daughters estate with the ATO

Case Study – Early Release of Superannuation

A complainant approached the IGTO concerned the ATO had rejected their application without appropriately considering their situation.

Case Study – JobKeeper

The complainant raised concerns about the advice the ATO provided him regarding JobKeeper

Acknowledgement of Country

The Inspector-General of Taxation and Taxation Ombudsman acknowledges the Traditional Owners and Custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. We recognise the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples. We pay our respects to the people and their Elders past, present and emerging.