Search

Click here if you have received a letter from the ATO titled "Act now or your tax debt will be reported to credit reporting bureaus"

Home

Need help resolving a tax complaint?

We Can Help

How our investigations can help you

Our investigations

Find all our publications

Our publications

Scam Alert! Click here to find out more about protecting yourself against tax scams.

We may be unable to assist you with JobKeeper Payment scheme disputes as payments will cease on 31 March 2022. Click here for more information

Latest news

International comparison of taxpayer rights

Read the IGTO’s thought leadership paper comparing different frameworks for the protection of taxpayer rights.

IGoT News! – Edition 21

Read our latest newsletter. Please be advised that this link will take you outside of the IGTO’s website.

Communiqué of the 2022 Australasian and Pacific Ombudsman Region Conference

The IGTO attended a conference held by the Australasian Pacific Ombudsman Region (APOR) on 13 October 2022 and its 34th annual Members’ meeting on 14 October 2022 in Wellington, New Zealand.

Podcast about objections

Listen to the IGTO’s Podcast with Accountants Daily discussing the objections interim report.

IGTO releases Objections Interim Report

We have released the interim report of our investigation into the ATO’s management of objections. Read the full report here.

IGTO releases Corporate Plan for FY23 - FY26

We have published our Corporate Plan for 2023 and beyond. It sets out our vision, purpose, key activities and strategic priorities over the next four years.

What We Did To Help

Case Study – First Home Super Saver (FHSS) scheme

A complainant raised concerns that the ATO had unreasonably withheld amounts released by her superannuation fund under the FHSS scheme.

Find out more

Case Study – GST Refund

The complainant had raised concern regarding the ATO’s decision to retain his GST refund as he had multiple outstanding BAS lodgements.

Find out more

Case Study – Deceased estate

The complainant was not able to finalise her daughters estate with the ATO

Find out more

Case Study – Early Release of Superannuation

A complainant approached the IGTO concerned the ATO had rejected their application without appropriately considering their situation.

Find out more

Case Study – JobKeeper

The complainant raised concerns about the advice the ATO provided him regarding JobKeeper

Find out more

Acknowledgement of Country

The Inspector-General of Taxation and Taxation Ombudsman acknowledges the Traditional Owners and Custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. We recognise the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples. We pay our respects to the people and their Elders past, present and emerging.