What we can do

We believe in the fair, equitable and transparent administration of the tax system. We can investigate your complaint about the ATO or TPB. We have direct access to ATO officers, records and systems and can, for example:

• review the ATO’s debt recovery action;
• investigate delays with processing refunds or payments;
• investigate delays with processing tax returns;
• follow up on delays in responses – including to objections;
• confirm whether the relevant information has been considered for your matter;
• better understand the actions and decisions taken by the ATO (or the TPB); and
• identify other options you may have and the agencies that can help you.

What we cannot do

We cannot:

• provide you with advice about how to structure your tax affairs; and
• assist you with decisions made by other government agencies.

Even if we can’t resolve your issue, we work cooperatively with other agencies and service providers and can help you identify who can best help you.

If you have a question, have a look at our Frequently Asked Questions page, or contact us.