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Complaints

You can lodge a complaint with us anytime by completing our online Complaint Form.

You may also call us on our complaints line on 1300 44 88 29 Monday to Friday, between 9am-4pm Sydney time.

We have information in languages other than English to help people from non-English speaking backgrounds understand the services we provide.

Office of the Inspector-General of Taxation

Postal Address:
GPO Box 551
Sydney, NSW 2001

Non complaint-related enquiries only
Phone: (02) 8239 2111
Fax: (02) 8088 7815
Email: [email protected]

Assisted Contact

If you require assistance to contact our office, you can use either the National Relay Service (for people who are deaf, have a hearing and/or speech impairment) or the Translating and Interpreting Service (per people who are unable to communicate in English).

Details for access both services are provided below.

National Relay Service:

• TTY users phone 133 677 then ask for 1300 44 88 29.
• Speak and Listen users phone 1300 555 727 then ask for 1300 44 88 29.
• Internet relay users connect to the NRS then ask for 1300 44 88 29.

Translating and Interpreting Service:

131 450 then ask for 1300 44 88 29.

Apart from the local call cost these are free services for you.