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Office Shutdown over the December 2021/January 2022 holiday period
The Inspector-General of Taxation and Taxation Ombudsman wishes you a safe and relaxing break over the summer holidays.

Our office will be shut down for the period between Christmas eve and the New Year - from 24 December 2021, re-opening on 4 January 2022.

We will not be monitoring for website applications, emails or our call centre during this period.

We understand the Australian Taxation Office and Tax Practitioners Board will be closed as well during this period.

We will be back in the New Year to continue our important service to the community.

When you contact us

We strongly encourage you to lodge your complaint online as this is in writing and the quickest way to raise your concerns with us and for us to prioritise your complaint. By using our online complaint webform, you will be able to advise us that your complaint relates to the ATO’s intention to report your tax debt information to credit reporting bureaus. You will also be able to attach the orange-coloured letter you received from the ATO along with any other documents you wish to provide us. We will then prioritise your complaint as demonstrating urgent circumstances. If you do not provide us with the orange letter you received from the ATO it may add unhelpful delays and prevent us from identifying your complaint is an ATO credit reporting complaint.  This could result in your tax debt information being reported to credit reporting bureaus by the ATO.

Please have the following ready:

  • the orange letter you received from the ATO titled, “Act now or your tax debt will be reported to credit reporting bureaus”;
  • your Tax File Number (TFN) or Australian Business Number (ABN);
  • your personal details (for example – your name and contact details);
  • an explanation the ATO actions have caused you concern and how those actions have impacted you;
  • the main facts, relevant dates and any other supporting documents;
  • where you are at now – the result to date; and
  • the outcome you want from your complaint.

If you are lodging this complaint on behalf of another person, we will need to confirm that you are authorised by that other person to discuss their affairs. We have prepared a standard authorisation form which may be accessed through the Complaint Form. You don’t need to be a registered tax agent to be a representative – provided you are authorised by that other person to assist them.

Important things to note

We have set out below some important matters to note in relation to the ATO’s disclosure of business tax debts and any complaint that you lodge with us about this issue:

  • The IGTO does not play a role in selecting taxpayers for possible disclosure, nor does the IGTO independently review the ATO’s selection process;
  • Any investigation by the IGTO of a taxpayer’s tax debt complaint will stay the disclosure of the taxpayer’s debts but only for the duration of the investigation;
  • The IGTO, like all other Ombudsmen, cannot compel the ATO to take a particular course of action, although we may issue findings and recommendations following our investigation; and
  • Ultimately, the decision of whether or not to disclose a taxpayer’s debt to a credit reporting bureau will be made by the Commissioner of Taxation (or his authorised officers).

The best measure to prevent the ATO from disclosing a taxpayer’s business tax debts is to continue to effectively engage with the ATO to address the outstanding debt. The IGTO is available to assist taxpayers where they are experiencing difficulties engaging with the ATO for this purpose.

 

Service and Conduct Expectations

We expect our team to be professional, courteous and respectful at all times and we ask that taxpayers and tax professionals who engage with our office to afford them the same courtesy. We have developed a service commitment and conduct expectations policy which can be viewed here.

How to contact us

Online complaint form

  • This form must be completed in one sitting.
  • All fields which are marked with a red asterisk (*) are mandatory.
  • Please ensure you answer “yes” to the question “Have you received an orange letter from the ATO titled “Act now or your tax debt will be reported to credit reporting bureaus”.
  • You should have on hand electronic copies of any relevant documents you may want to attach with your complaint, including the orange letter from the ATO titled “Act now or your tax debt will be reported to credit reporting bureaus”.
  • If you are lodging this complaint on behalf of another person, we will need to confirm that you are authorised by that other person to discuss their affairs. We have prepared a standard authorisation form which may be accessed through the Complaint Form.
  • The form is located on a secured external website.

If you are experiencing difficulties using the online form, you may contact us with the alternative methods below.

Although our call centre is operating, we are relying upon a call back service to provide a more efficient and responsive complaint service.

You can leave us a voicemail message to request a call back by calling us on 1300 IGT TAX (1300 44 88 29).

If you are calling from overseas, please dial +61 2 8188 9020. Please be advised that you may be charged international call costs when calling us from overseas.

Please ensure that you “press 2” in order to leave us a message advising us that your complaint relates to the ATO’s intention to report your tax debt information to credit reporting bureaus.

Note: messages are recorded for assurance and training purposes

Send mail to:

Inspector-General of Taxation & Taxation Ombudsman
GPO Box 551
Sydney NSW 2001

Please include the information and documents we have requested as outlined above, in particular, the orange letter you received from the ATO titled Act now or your tax debt will be reported to credit reporting bureaus”.

If you want to lodge a complaint in a language other than English, call the Translating and Interpreting Service (TIS) on 131 450 and ask them to leave a voicemail message for us on 1300 44 88 29 and “pressing 2” to arrange a time and date for a phone call.

We have information in languages other than English which may help you understand the services we provide.

If you are hearing, sight or speech impaired, please call the National Relay Service on 133 677 and ask them to leave a voicemail message for us on 1300 44 88 29 and “pressing 2” to arrange a time and date for a phone call.

We expect our team to be professional, courteous and respectful at all times and we ask that taxpayers and tax professionals who engage with our office to afford them the same courtesy. We have developed a service commitment and conduct expectations policy which can be viewed here.