A.4.1 The following reproduces the governance arrangements established under the ATO's contract with Accenture (Schedule 2).

Schedule 2 — Governance

1. Individual Roles and Responsibilities

1.1 The following table describes the roles and responsibilities of the representatives of the Customer involved in the governance of the Change Program:

Role Responsibility

Second Commissioner, EST

Contract Authority with overall responsibility for the contract and the management of the relationship between the ATO and Accenture

Approve invoice payment

Approve contract variation

  • Escalation point for Contract issues, relationship issues and disputes
  • Escalation point for high level design (BAS) and detailed design issues
  • Other responsibilities as are set out in individual Work Orders

Chief Information Officer

Operational responsibility for the Change Program

  • Responsible for the Contract and the management of the relationship between Customer and Service Provider
  • Recommend invoice payment
  • Recommend contract variation
  • Escalation point for contract issues
  • In relation to time critical change requests under each relevant Work Order (TCCRs):
    • determining that it is critical that the work commence immediately (if this determination is not made by the Release Sponsor);
    • determining that a TCCR can commence notwithstanding that it may substantially alter the risk profile associated with the relevant Products and Services;
    • approving the number of work hours for a TCCR;
    • determining that a TCCR can commence notwithstanding that there will be no Outcomes relating to the time critical work; and
    • approving a proposed increase in the combined total of Customer/ Service Provider work hours for an approved TCCR which exceeds 1600 work hours
  • Recommend Tax Office action in response to stage gate report under Work Order 9
  • Recommend to Change Program Steering Committee updates to the ECMP Business Case
  • Escalation point for CPSF governance issues under Work Order 9

First Assistant Commissioner ATO Business Solutions

Solution design

  • Recommend Design sign off
  • Sign off of co-design and law conformance
  • Certify achievement of design milestone
  • Approve detailed analysis work of minor solution changes
  • Business case funding design resources
  • Performance monitoring

First Assistant Commissioner Enterprise Applications

Post implementation Business operations

  • Advise on quality and progress of warranty work
  • Withdraw an item from production
  • Certify that all warranty work has been completed
  • Supply customer supplied items
  • Approve client requested travel Accenture staff
  • Recommendation to pay EAM/CPSF (Work Order 9), warranty, CPOSE (Work Order 9) and EM (Work Order 9) invoices
  • Applications maintenance and support
  • Performance monitoring

Release Sponsor

CP Release Delivery

(The Release Sponsors are supported in this role by the Deputy Release Sponsors)

  • Monitor scope and quality of release activity, and advise Customer Executive on progress against schedule as reported by Accenture Release Manager
  • Pre-deployment sign off and endorsement of design sign off
  • Determine whether an activity is a Necessary Customer Activity and undertake/arrange necessary customer activities
  • Ensure the supply of Customer Supplied Items
  • Endorse external change requests
  • In relation to TCCRs under each relevant Work Order:
    • determining that it is critical that the work commence immediately;
    • determining that the value of the TCCR will not exceed the TCCR fund pool / capped amount set out in the Work Order;
    • determining, based on advice from Customer and Service Provider Design Leads, that performance of time critical work is not likely to substantially alter the relevant risk profile (unless the CIO determines that the time critical work can commence notwithstanding that it may substantially alter the risk profile);
    • determining that the combined Customer / Service Provider work hours will not exceed 800 work hours for a TCCR (unless the CIO approves the number of work hours); and
    • where the relevant Work Order requires the achievement of Outcomes — determining that the TCCR is within the scope of the Outcomes (unless the CIO determines that the work can commence notwithstanding that there will be no Outcomes relating to it).
  • Ensure Customer components of the agreed Resource Profile and Resource Model for Work Order 9 are satisfied
  • Approval of Service Provider personnel to fill Customer roles
  • Making any other determinations required as specified in the relevant Work Order.

Deputy Release Sponsor

CP Release Delivery

  • Monitor scope and quality of release activity, and advise Release Sponsor on progress against schedule as advised by Release Managers
  • Assist the Release Sponsor to ensure the supply of customer supplied items
  • Approve requested travel for Accenture staff
  • Arrange for necessary customer activities

Assistant Commissioner Procurement Projects

Contract Manager

  • Customer representative to whom disputes are initially referred to in accordance with clause 68.2 of the Contract.
  • Management of Contract and Work Orders
  • Ownership of contract risks
  • Prepares contract variations
  • Contract administration
  • Contract education
  • Contract conformance
  • Invoice payments/processes
  • Contract operational issues

Assistant Commissioner Corporate Procurement

Direct Source Approval — ATO authorised officer for this method of procurement

  • Approves contract variations that involve a direct sourcing above the threshold set out in the Commonwealth Procurement Guidelines.

Assistant Commissioner Enterprise Program Management Office

Program Management

  • Assurance on schedule/cost issues
  • Business case monitor/maintain
  • Recommend payment of invoices and provide advice on SEV invoice
  • Manage stage gate process under Work Order 9
  • Approve Key Personnel nominated by Service Provider
  • Record time of Service Provider key personnel spent on Change Program and table the Key Personnel Report at contract management meetings

1.2 The following table describes the roles and responsibilities of the representatives of the Service Provider involved in the governance of the Change Program:

Role Responsibility
Client Relationship Manager
  • Approves contract variations
  • Service Provider representative to whom disputes are initially referred to in accordance with clause 68.2 of the Contract.
Accenture Program Director
  • Responsible for managing delivery on behalf of Service Provider
  • Responsible for making decisions and taking action once new code has been deployed during the warranty period on behalf of Service Provider
Accenture Release Managers
  • Effectively manage all things within his/her direct control so as to meet Service Provider's obligations under the Contract and any Work Order.
  • Provide overall accountability for the delivery of the release, the capabilities that make up the release and the business outcomes, if any, designed to be delivered by the release on behalf of Service Provider
  • Plan work in accordance with the Delivery Methods and report status against the plan. Manage issues and risk
  • Plan and drive program level assurance as agreed in the Quality Framework
  • Report on matters relating to the release
  • Provide performance management for Service Provider staff on the release team
  • Identify internal and external dependencies between Change Program teams and BAU
  • Manage Customer and Service Provider work day budgets and directing day to day work activities
  • Provide advice on production environment and support processes that are appropriate for delivery of the release

1.3 An independent assurer has been appointed by the Customer to provide independent assurance in relation to the Change Program and its governance.

2. Committees

2.1 There are a number of different Committees which contribute to the governance of the Enterprise Solutions and Technology Change Program.

2.2 Where a Service Provider representative is a member of a committee or is invited to attend a committee meeting, the Service Provider must provide a suitable representative at no additional cost.

2.3 The following table sets out the membership, role and frequency of meetings of each committee.

Name Members Role Timings of meetings
EST Management Committee

Chief Information Officer

First Assistant Commissioners

  • Enterprise Applications Management
  • Business Solutions
  • Service Provider Management
  • Strategy Planning and Assurance
  • Change Program
  • OCKO
Provide direction and management of enterprise solution and technology services and capabilities. Monthly
EST Sub-plan Executive

Second Commissioner

Chief Information Officer

Chief Technical Officer

Chief Knowledge Officer

First Assistant Commissioner, ATO Business Solutions

Deputy Commissioner, Tax Practitioner & Lodgement Strategy

Deputy Commissioner, Operations Sub-plan

Chief Finance Officer, ATO Finance and People & Place Sub-plan

First Assistant Commissioner, Enterprise Applications Management

Assistant Commissioners, Change Program

Provide leadership, governance and decision making on enterprise solution and technology investments that align with the four elements of strategic direction of the EST sub-plan:

  • Helping the community
  • Improving compliance while promoting a level field for all
  • Effective corporate governance
  • Building organisational agility
Monthly
Change Program Steering Committee

Commissioner

Second Commissioner (Law)

Second Commissioner (ECMP/IT)

Second Commissioner (Compliance)

Chief Operating Officer, Operations

Other Attendees:

First Assistant Commissioner Change Program Integration & Management

First Assistant Commissioner ATO Finance

First Assistant Commissioner, Business Solutions

Deputy Commissioner, Client Account Services

First Assistant Commissioner (Release Sponsors) for the Change Program

First Assistant Commissioner (Release Sponsors) for the Change Program

NPM, Tax Practitioners and Lodgement Strategy

Chief Knowledge Officer

Chief Information Officer Senior representative — Accenture, Program Director

Senior representative — Accenture, PMO Executive

Independent Assurer — Capgemini

Independent Assurer — Aquitaine Consulting

To direct the Change Program by:

  • setting direction and outcomes
  • priority setting and resource allocation
  • endorsement of Change Program scope, strategy and design
  • integration of change initiatives with ATO Plan and sub-plans
Monthly