A.1.1 On 29 June 2006 the Inspector-General announced the terms of reference for this review. These were:

The Inspector-General will investigate to what extent the Tax Office has implemented the recommendations included in the above-mentioned reports. Particular attention will be given to:

  • evidence of a commitment to timely implementation of agreed recommendations;
  • Tax Office policies and procedures in respect of implementing these recommendations, including systems used to monitor implementation and to report progress to senior management;
  • processes adopted by the Tax Office where relevant to communicate to taxpayers changes brought about by the implementation of the recommendations;
  • determine whether the Tax Office has addressed systemic issues identified in the reports.