Welcome to the first edition of our newsletter, IGoT News!, which we have managed to get underway in the middle of an office move and kicking off yet another review.
IGoT News! will more regularly inform you of our activities and what we are hearing from the community, particularly from our complaint handling service. We may also issue special editions from time to time to advise you of new or significant developments in our work or the administration of the tax system more generally.
Our Review program continues to deliver improvements for the benefit of all Australians. We have publicly released two significant reviews, announced a Work Program in January from which three reviews have been commenced and we have just announced a fourth review at the request of Senate Economics References Committee.
Our complaints handling service continues to flourish. A broad range of taxpayers and tax practitioners have sought our assistance in resolving their disputes with the ATO and the TPB and we have delivered positive results.
In addition to reviews and complaints, we have also:
• lodged submissions to Parliamentary inquiries into Taxpayer Engagement and unpaid Superannuation Guarantee;
• engaged with our international counterparts on taxpayer rights issues;
• engaged with local and regionally-based tax practitioners; and
• joined the International Ombudsman Institute.
Before I go further, a word of thanks is clearly in order. Our office has received tremendous support from you, our stakeholders, in the 14 years that we have been around and we are truly grateful for that. With your support the service that my team provides has grown enormously and continues to do so. I would also like to thank my team of dedicated specialist staff who take a great deal of pride in their work and often go well beyond the call of duty.
We look forward to hearing from you about our services and welcome your feedback on IGoT News! and how we can tailor it to suit your needs.
Wishing you a highly productive and successful 2017-18.