It’s beginning to look a lot like Christmas…and it is hard to believe that 2017 is almost over. This past year has been a whirlwind of reviews and complaints, submissions, moving premises and engaging with stakeholders both familiar and those only introduced to us this year.
As the year draws to a close, I would like to take this opportunity to thank everyone who has engaged with and supported our office. I reiterate the message that we are here to help and will do our utmost in all cases.
I also acknowledge and express my gratitude for the hard work and dedication of my staff, many of whom you would have met or dealt with throughout the year. The ethos of the office has always been to deliver the highest levels of service to the community and it is pleasing that feedback from our satisfaction survey suggests that we do.
It is also pleasing that many of the ideals which are instilled in our team accord with ancient precepts laid down thousands of years ago within the Egyptian Civil Service, that were recently brought to my attention by Mr Michael Inglis of Counsel, and which are still relevant today:
• Be courteous and tactful as well as honest and diligent.
• All your doings are publicly known, and must therefore be beyond complaint or criticism.
• Be absolutely impartial.
• Always give a reason for refusing a plea; complainants like a kindly hearing even more than a successful plea.
• Preserve dignity but avoid inspiring fear.
• Be an artist in words, that you may be strong, for the tongue is a sword.
You can expect this from everyone in our team in all your dealings with us.