The purpose of this Inspector-General of Taxation and Taxation Ombudsman (IGTO) investigation is to confirm how effectively (clearly and completely) the Australian Taxation Office (ATO) communicates appropriate information to taxpayers and their representatives on the taxpayers’ rights to review, complain and appeal decisions made and actions taken by the ATO.
The review will involve an investigation of (a selection of) written communications of ATO decisions made – for clear communication of the taxpayers’ rights to review, complain and appeal these decisions. The communication of taxpayers’ rights is an important feature of procedural fairness and is consistent with the Taxpayers’ Charter. These rights and the community’s awareness of them is important for maintaining confidence in the fairness of the tax administration system.
The IGTO welcomes submissions and comments on how to improve communication and awareness of taxpayers’ rights of review.
Have your say - Take part in our Survey and share your experiences
You can participate in a Short (10 minute) Survey. There are 10 survey questions - 7 about ATO written communications and 3 demographic questions.
The survey can be accessed here.
You can find a copy of the survey questions for preview here. Please use the above link to respond to the survey.
The purpose of the survey is to understand what information is currently typically provided (or not) to taxpayers and their representatives on their rights to review, complain and appeal decisions made.
What information should be provided and what is provided? This will help the IGTO to better direct the investigation into the relevant business lines within the ATO and assist to identify improvements to ATO communications.
The survey will remain open until 30 September 2020.
You may also wish to lodge a submission to share further insights, information and experiences. Details on how to lodge a submission set out below.
How to lodge a submission
The closing date for submissions is 30 September 2020. Submissions may be lodged by telephone (02 8239 2111) or be sent by:
Inspector-General of Taxation and Taxation Ombudsman
GPO Box 551
Sydney NSW 2001
Fax: (02) 8239 2100
Email to: email@example.com