The complainant raised concerns about the advice the ATO provided to him regarding his ability to switch the receipt of JobKeeper payments via his casual employer to receipt of JobKeeper via his own Australian Business Number (ABN). The complainant had concerns that this advice was incorrect and caused him to miss out on JobKeeper payments. The complainant had received advice, including via an objection decision, that he could not nominate again for JobKeeper under his ABN because he previously had been nominated under his employer.

As a result of the IGTO investigation, the ATO confirmed it had provided the complainant with incorrect advice. The ATO also then changed its original decision and allowed the complainant to continue receiving JobKeeper payments under his own ABN. The ATO also paid the complainant the JobKeeper amounts he had previously not received.

The complainant was very satisfied that the complaint lodged with our office had resulted in a positive outcome.