Protocol between the Inspector-General and The Treasury

On 30 March 2007 Mr David Vos, Inspector-General of Taxation and Mr Mike Callaghan, Executive Director, Revenue Group (on behalf of the Secretary to the Treasury), signed a protocol outlining the nature of the co-operative working relationship between their agencies.

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Protocol between the Inspector-General of Taxation and The Treasury 65KB

Protocol between the Inspector-General and the ATO

On 24 May 2007, Mr David Vos, Inspector-General of Taxation and Mr Michael D’Ascenzo, Commissioner of Taxation, signed a revised protocol outlining the nature of the co-operative working relationship between their agencies.

This Protocol does not address arrangements arising between the ATO and the Taxation Ombudsman – which first commenced on 1 May 2015. In addition, some aspects of the Protocol have been replicated or superseded by the IGTO/ATO Review Operational Guidelines (refer below) and IGTO/ATO Complaints Handling Guidelines (refer below).

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Protocol between the Inspector-General of Taxation and the Australian Taxation Office 103KB

IGTO – ATO Complaints Handling Guidelines

This document provides operational guidelines between the Inspector-General of Taxation and Taxation Ombudsman (IGTO), and the Australian Taxation Office (ATO) regarding tax complaints lodged with the IGTO.

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IGTO – ATO Complaints Handling Guidelines 364KB

IGTO – ATO Review Operational Guidelines

This document provides operational guidelines between the office of the Inspector-General of Taxation and Taxation Ombudsman (IGTO) and the Australian Taxation Office (ATO) for the conduct of IGTO reviews.

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IGTO – ATO Review Operational Guidelines 522KB

IGTO Complaint Categories

All approaches to the IGTO are recorded and categorised (Categories range from ‘0’ to ‘5’) for case management and reporting purposes. The IGTO provides a short-form summary of the classifications used to assist in understanding the nature of the services we provide to the community and the IGTO’s reporting in relation to same.

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Complaint Categories for IGTO Case Management  122KB