Contact ATO / TPB Manager
First attempt to have your concern addressed by your ATO or TPB contact, or their manager.
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Formal ATO / TPB Complaint
If you remain unsatisfied, you should lodge a formal complaint with the ATO or TPB for review.
Ombudsman Investigation
If you continue to remain unsatisfied, you may lodge a taxation dispute with us for independent investigation.
Where we have helped
Latest case studies and resources from IGTO.
Case Study – Bankruptcy and tax debt
A sole trader taxpayer had a dispute (or unresolved complaint) with the ATO concerning its intention to disclose a $590,000 tax debt to Credit Reporting Bureaus (CRB) and had been...
Case Study – Offsetting of Refund against Tax Debts
In a recent IGTO investigation, the complainant asked the Commissioner to exercise his discretion to refund the complainant’s 2023 tax refund instead of offsetting against his tax debt. The complainant...
Case Study – Garnishee Notice
The ATO issued a garnishee notice to a taxpayer for debts from a former partnership business. The taxpayer was travelling at the time and the garnishee notice resulted in them...